Terms of Use

1. Interpretation and Definitions

For the purposes of these Terms:

• Company, We, Us, or Our refers to KOI, the operator of Kaptik, based in the Republic of Korea.
• Kaptik refers to the translation and subtitle service operated by the Company.
• Service means Kaptik and any related websites, browser extensions, mobile applications, desktop applications, software, APIs, or other services provided by the Company.
• Device means any computer, smartphone, tablet, or other device capable of accessing the Service.
• Third-Party Platform means any website, application, video platform, streaming platform, social media platform, or other service not owned or operated by the Company.
• Third-Party Content means videos, audio, streams, or other content originating from a Third-Party Platform.
• Generated Content means subtitles, translations, summaries, explanations, cultural context, or other information generated or displayed through Kaptik.
• You means the individual or legal entity accessing or using the Service.

2. About Kaptik

Kaptik is a translation and subtitle service designed to help users understand video, audio, and other media content.

To provide transcription, translation, subtitle, and contextual explanation features, Kaptik may process audio and metadata necessary to provide the Service.

Certain features may not be available for every platform, Device, content, language, or region.

We may add, remove, modify, restrict, or discontinue features or supported environments where reasonably necessary for the operation of the Service.

3. Acceptance of These Terms

Your access to and use of the Service is conditioned upon your acceptance of and compliance with these Terms.

These Terms apply to all visitors, registered users, subscribers, and others who access or use Kaptik.

You must use Kaptik in accordance with applicable laws and these Terms.

Our Privacy Policy also applies to your use of the Service and explains how we collect, use, and protect personal information.

4. Accounts

Certain features of Kaptik may require you to create an account.

You are responsible for maintaining the confidentiality and security of your account credentials and for activity conducted through your account.

You agree to provide accurate and current information when creating and maintaining your account.

You may not sell, transfer, rent, or share your account in a manner that allows unauthorized users to access paid or restricted features.

If you believe your account has been compromised, you should contact us as soon as reasonably possible.

5. Plans, Subscriptions, and Paid Features

Kaptik may offer Free, Lite, and Pro plans.

The features and usage limits of each plan may include:

Free

Free users may use Kaptik for up to 3 minutes per video on supported content.

Lite

Lite subscribers may use Kaptik without a time limit on supported content other than recorded YouTube videos.

For recorded YouTube videos, Lite includes up to 1 hour of usage per billing period.

Pro

Pro subscribers may use Kaptik without a time limit on supported content other than recorded YouTube videos.

For recorded YouTube videos, Pro includes up to 6 hours of usage per billing period.

Usage limits for recorded YouTube videos are service usage allowances and do not constitute stored credit, currency, or cash value.

Unused usage allowance does not roll over unless otherwise expressly stated by the Company and is not redeemable or refundable.

The exact price, billing period, usage limits, and features applicable to each plan will be displayed before purchase.

Paid subscriptions may be purchased through:

• Web: Lemon Squeezy
• iOS: Apple App Store
• Android: Google Play

Payment, renewal, cancellation, and refund procedures may vary depending on the payment channel used.

Unless otherwise stated, subscriptions automatically renew at the end of each billing period until canceled.

You must cancel your subscription through the payment channel where the subscription was originally purchased.

Cancellation prevents future renewals but does not automatically result in a refund for the current billing period.

We may modify plan pricing, features, or usage limits from time to time. Where required by applicable law, we will provide reasonable notice of material changes affecting existing subscribers.

6. Free Trials and Promotional Access

We may provide free trials, beta access, promotional plans, credits, extended access, or other temporary benefits.

The duration, limits, and eligibility requirements for such benefits may vary.

Unless otherwise stated, promotional benefits have no monetary value, are non-transferable, and may be modified or discontinued by the Company.

We may restrict repeated use of free trials or promotional benefits where we reasonably believe they are being abused.

7. Refunds

Except where required by applicable law or the applicable payment platform's mandatory policies, payments for Kaptik subscriptions are final and non-refundable once access to the paid plan has been activated.

Paid features are made available after a subscription begins. Therefore, a refund will generally not be provided solely because the subscriber did not use, partially used, or no longer wishes to use the Service.

In particular, refunds are generally not provided for:

• changing your mind after purchase;
• forgetting to cancel a subscription before renewal;
• failing to use the Service during the billing period;
• partially using the Service;
• unused recorded YouTube video allowance under the Lite or Pro plan;
• requesting a refund based on the remaining portion of a billing period;
• temporary interruptions or compatibility issues caused primarily by a Third-Party Platform, Device, internet connection, operating system, browser, or other circumstances outside the Company's reasonable control;
• dissatisfaction with individual translations, subtitles, speaker identification, or other AI-generated results where the Service was otherwise substantially provided; or
• suspension or termination resulting from a violation of these Terms.

The recorded YouTube usage allowance included with Lite or Pro is a usage limit associated with the subscription and not a separately purchased credit. Unused minutes therefore have no cash value and do not entitle the subscriber to a full or partial refund.

Refunds may nevertheless be provided where required by applicable law or, at the Company's discretion where permitted, in exceptional circumstances such as:

• duplicate charges;
• an unauthorized charge confirmed through appropriate verification;
• a material technical failure directly attributable to Kaptik that prevents substantial use of the paid Service and cannot be reasonably resolved; or
• any other circumstance where a refund is legally required.

Lemon Squeezy Purchases

Web subscriptions are sold and processed through Lemon Squeezy.

Refund requests relating to these purchases may be submitted through Kaptik customer support.

Requests will be reviewed according to this Refund Policy, applicable law, and any applicable Lemon Squeezy requirements.

Lemon Squeezy may also process or issue refunds where permitted or required under its own policies as Merchant of Record.

Apple App Store Purchases

Purchases made through the Apple App Store are billed by Apple.

Refund requests for such purchases are subject to Apple's applicable refund policies and procedures and should generally be submitted through Apple.

The Company does not control Apple's final decision regarding whether a refund is approved.

Google Play Purchases

Purchases made through Google Play are subject to Google Play's applicable billing and refund policies.

Refund requests may be handled by Google Play or, where applicable, by the Company in accordance with its policies and applicable law.

Subscription Cancellation

Canceling a subscription stops future renewals.

Unless a refund is separately approved, cancellation does not refund amounts already paid for the current billing period, and access may continue until the end of that billing period.

Nothing in this section limits any cancellation, withdrawal, or refund rights that cannot legally be excluded under applicable consumer protection laws.

8. Third-Party Platforms and Content

Kaptik may process audio from content played or selected by the user and use that audio to generate subtitles, translations, and other results.

Kaptik does not provide ownership of or rights to the underlying Third-Party Content.

The Company does not own or control Third-Party Platforms and is not responsible for their availability, functionality, content, policies, or business practices.

All copyrights, trademarks, publicity rights, and other rights relating to Third-Party Content remain with their respective owners.

Third-Party Platforms may change their technology, policies, access methods, streaming systems, or other functionality at any time. Such changes may cause some Kaptik features to temporarily or permanently stop working.

We do not guarantee continued compatibility with any particular Third-Party Platform.

9. Generated Translations and Subtitles

Kaptik uses automated technologies that may include speech recognition, machine translation, artificial intelligence, and other language-processing systems.

Generated Content may contain mistakes, omissions, delays, incorrect speaker identification, mistranslations, or inaccurate contextual explanations.

Kaptik does not guarantee that Generated Content will be complete, accurate, real-time, or suitable for any particular purpose.

Generated Content should not be relied upon as professional legal, medical, financial, safety, or other professional advice.

You are responsible for determining whether Generated Content is appropriate for your intended use.

10. Acceptable Use

You agree not to use the Service:

• in violation of any applicable law or regulation;
• to circumvent digital rights management (DRM), access controls, authentication mechanisms, or other technical protection measures;
• to interfere with, attack, disrupt, or gain unauthorized access to Kaptik's systems, servers, networks, or other users' accounts; or
• to reproduce, resell, redistribute, or commercially provide the Kaptik Service to third parties without the Company's authorization.

We may restrict, suspend, or terminate access where we reasonably believe these rules have been violated.

11. Intellectual Property

The Kaptik Service, including its software, design, user interface, branding, logos, databases, features, and technology, is owned by or licensed to the Company and protected by applicable intellectual property laws.

Except for the limited right to use the Service in accordance with these Terms, no rights in Kaptik are transferred to you.

You may not copy, modify, distribute, sell, license, publicly display, or create derivative works from Kaptik itself except as expressly authorized by the Company or permitted by applicable law.

Kaptik does not claim ownership of Third-Party Content merely because such content is processed in connection with the Service.

12. Service Availability

We aim to provide a reliable Service but cannot guarantee uninterrupted availability.

The Service may become unavailable or experience reduced functionality due to maintenance, updates, technical problems, network conditions, Third-Party Platform changes, platform restrictions, API changes, or circumstances outside our reasonable control.

We may modify, suspend, limit, or discontinue any part of the Service where reasonably necessary.

13. Termination

We may suspend or terminate your access to the Service if you materially violate these Terms, misuse the Service, create security or legal risk, or where suspension is reasonably necessary to protect Kaptik, its users, or third parties.

Where appropriate and reasonably possible, we may provide notice before termination. Immediate suspension may occur where necessary for security, legal compliance, fraud prevention, or prevention of harm.

You may stop using the Service at any time.

Termination does not affect obligations or rights that by their nature should survive termination.

14. Disclaimer of Warranties

To the maximum extent permitted by applicable law, the Service is provided on an "AS IS" and "AS AVAILABLE" basis.

We do not guarantee that:

• the Service will always be available or uninterrupted;
• every Third-Party Platform will remain supported;
• translations, subtitles, transcription, speaker identification, or contextual explanations will always be accurate;
• the Service will work with every Device, operating system, browser, platform, video, or media format;
• errors or defects will always be corrected; or
• the Service will meet every user's expectations or requirements.

Some jurisdictions do not permit certain warranty exclusions. In such jurisdictions, these limitations apply only to the maximum extent permitted by law.

15. Limitation of Liability

To the maximum extent permitted by applicable law, the Company and its officers, employees, affiliates, licensors, and service providers will not be liable for indirect, incidental, special, consequential, or punitive damages arising from or related to your use of the Service.

This includes, without limitation, loss of profits, loss of business opportunity, loss of data, interruption of service, or damages resulting from inaccurate translations or unavailable Third-Party Platforms.

To the extent permitted by law, the Company's aggregate liability arising from or related to the Service will not exceed the amount you paid to the Company for the Service during the twelve months immediately preceding the event giving rise to the claim.

Nothing in these Terms excludes or limits liability where such liability cannot legally be excluded or limited.

16. Indemnification

To the extent permitted by applicable law, you agree to be responsible for claims, losses, or damages arising from your unlawful use of the Service, your material violation of these Terms, or your infringement of the rights of another person.

This provision does not apply to the extent that the claim or damage was caused by the Company's own unlawful conduct or negligence where liability cannot legally be excluded.

17. Links and Third-Party Services

The Service may contain links to websites, applications, services, or resources operated by third parties.

We do not control these services and are not responsible for their content, availability, security, privacy practices, or terms.

Your interactions with third-party services are governed by the terms and policies of those third parties.

18. Governing Law

These Terms and your use of the Service are governed by the laws of the Republic of Korea, without regard to its conflict-of-law principles.

However, if you are a consumer residing in another jurisdiction, you may also be entitled to mandatory consumer protections provided by the laws of your country or region.

19. Dispute Resolution

If you have a concern or dispute relating to Kaptik, we encourage you to contact us first so that we can attempt to resolve the matter informally.

Nothing in this section prevents either party from exercising rights that cannot legally be waived under applicable law.

20. International Users

Kaptik may be accessible from multiple countries.

You are responsible for complying with applicable local laws when using the Service.

If mandatory consumer protection laws in your country provide rights that conflict with these Terms, those mandatory rights will continue to apply.

21. Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect.

The invalid provision will be interpreted or modified to the minimum extent necessary to make it enforceable while preserving its original purpose where legally possible.

22. Waiver

Failure by the Company to enforce any provision of these Terms does not constitute a waiver of that provision or any other right.

A waiver of one breach does not constitute a waiver of any later breach.

23. Translation of These Terms

We may provide translated versions of these Terms for convenience.

Unless otherwise required by applicable law, the English version will be used to interpret these Terms in the event of a conflict between translations.

24. Changes to These Terms

We may update these Terms from time to time to reflect changes to the Service, applicable laws, business practices, or other circumstances.

If a change materially affects your rights or obligations, we will provide reasonable notice where required by applicable law.

By continuing to use the Service after updated Terms take effect, you agree to the revised Terms.

If you do not agree to the updated Terms, you should stop using the Service.

25. Contact Us

If you have questions about these Terms and Conditions, you may contact us at:

• Company: KOI
• Service: Kaptik
• Country: Republic of Korea
• Email: wethekoi@gmail.com