Privacy Policy

1. Company and Data Controller

The entity responsible for personal information processed through Kaptik is:

• Company: KOI
• Service: Kaptik
• Location: Republic of Korea
• Privacy Contact: wethekoi@gmail.com

You may contact us through the address above regarding privacy inquiries, requests to exercise your rights, or complaints.

2. Information We Collect

We collect the following information to the extent necessary to provide and operate the Service.

2.1 Account Information

When you create or sign in to a Kaptik account, we may process:

• Email address
• Account identifier
• Login method and authentication information
• Account identifiers provided by third-party login providers such as Google or Apple

If you sign in using an external account such as Google or Apple, we only receive the information made available by that login provider and necessary for the Service.

We use this information for user identification, authentication, account management, subscription verification, customer support, and operation of the Service.

2.2 Service Usage Information

When you use Kaptik, the following information may be generated or collected automatically:

• Date, time, and frequency of Service use
• Features used
• Translation and subtitle usage time
• Type of platform used
• Videos watched using Kaptik and information related to those videos
• Feature usage and interactions within the Service
• Plan and usage information, including Free, Lite, and Pro plans
• Error and crash logs
• IP address
• Country or region information
• Browser, operating system, and device type
• App or Service version
• Technical logs generated during operation of the Service

We may use this information to provide the Service, calculate usage, investigate errors, maintain security, prevent abuse, improve the user experience, and develop the Service.

2.3 Audio and Translation Processing Information

When you activate translation or subtitle features, Kaptik may process audio and the minimum metadata necessary to provide the Service.

Audio may be processed for purposes such as speech recognition, translation, subtitle generation, speaker identification, and contextual explanations requested by the user.

We do not use users' audio for the purpose of identifying individuals beyond what is necessary to provide the Service.

Audio and related processing data are processed only to the extent necessary to provide and technically operate the Service, and are not retained longer than reasonably necessary unless there is a separate operational or legal need.

2.4 Payment and Subscription Information

Payments for Kaptik paid services may be processed through the following third-party payment services:

• Web: Lemon Squeezy
• iOS: Apple App Store
• Android: Google Play

We do not directly store your complete credit card number or bank account information.

We may receive the following information from payment providers:

• Purchase or order identifier
• Subscription status
• Subscription plan
• Payment and renewal date
• Payment amount and currency
• Refund or cancellation status
• Email address or account identifier associated with the payment

We use this information for subscription management, access provisioning, refunds, customer support, accounting, and legal compliance.

3. How We Use Information

We may use collected information for the following purposes:

• Account registration, authentication, and management
• Providing subtitles, speech recognition, translation, and contextual explanations
• Managing usage limits and subscription status for Free, Lite, and Pro plans
• Processing payments and refunds
• Improving Service and translation quality
• Diagnosing errors and resolving technical issues
• Analyzing usage patterns and feature engagement
• Developing new features and products
• Providing customer support
• Maintaining security and preventing abuse
• Complying with legal obligations and resolving disputes

We use information within the scope reasonably related to the purposes for which it was collected.

If applicable law requires separate consent for a materially different use of personal information, we will follow the required procedures.

4. Analysis and Use of Service Data

We may analyze translation usage, platform types, feature usage frequency, videos watched using Kaptik, and other Service usage information to improve the quality of the Service and user experience.

Where appropriate, we may aggregate information from multiple users or anonymize information so that specific individuals cannot be identified, and use such information for purposes including:

• Improving the Service and its features
• Analyzing usage patterns and trends
• Developing new features and products
• Service operations and business strategy
• Statistics and research

Information used in this manner is not intended to identify specific users, and we do not include directly identifying information such as names or email addresses in such analysis results.

5. External Service Providers

We may use external service providers where necessary to operate Kaptik.

Cloud and Data Infrastructure

We may use cloud and data infrastructure providers for account management, databases, server operations, and storage of Service-related data.

Authentication Services

Account authentication may be provided through third-party login providers such as Google and Apple.

Payment Services

Lemon Squeezy, Apple, and Google may process subscription payments, payment information, and refunds.

Analytics and Error Monitoring

We may use analytics and error-monitoring tools to understand Service usage, performance, and technical issues.

When we use external service providers, we seek to limit data processing to what is necessary to provide the relevant services.

Each provider may also process information in accordance with its own privacy policy and applicable agreements with us.

6. Sharing of Personal Information

We do not arbitrarily sell or disclose personally identifiable information to third parties except in the following circumstances:

• You have provided prior consent
• Processing by an external service provider is necessary to provide the Service
• Disclosure is required under applicable law or a lawful request from a government authority
• Disclosure is legally necessary to protect the rights or safety of the Company, our users, or third parties

Information that has been appropriately anonymized or aggregated so that individuals cannot be identified may be used for service analysis, research, product development, and business operations.

7. Retention and Deletion of Personal Information

We generally retain personal information only for as long as necessary to fulfill the purposes for which it was collected.

Account Information

Account information is generally retained while your account remains active.

You can delete your account at any time from My Account on the Kaptik website or in the app. Deletion takes effect immediately, and your account profile, watch history, settings, feedback, and reports are removed without a waiting period. If you cannot sign in, you may request deletion at wethekoi@gmail.com.

Account deletion is permanent and cannot be undone. We are unable to restore a deleted account or the data associated with it.

A limited set of records is not removed by account deletion — for example, subscription and payment change logs we are required to keep under tax and accounting law, and an irreversible hash of your email address used to prevent re-marketing. For an item-by-item breakdown, see Delete your account & data.

Deleting your account does not cancel an active paid subscription. If you subscribed through the App Store or Google Play, you must cancel it separately in your device’s subscription settings; otherwise billing may continue.

Service Usage Records

Service usage records may be retained for the period necessary for Service operations, usage management, analysis, troubleshooting, and security.

After the relevant purposes have been fulfilled, the information may be deleted or anonymized.

Audio and Processing Data

Audio and related data are processed to the extent necessary to provide subtitle and translation features.

When no longer needed for Service delivery or technical troubleshooting, such data may be deleted or processed in a form that is no longer linked to an individual.

Transaction and Subscription Information

Transaction and subscription information may be retained for periods required under applicable e-commerce, tax, accounting, or other laws.

When we no longer need to retain personal information, we delete or destroy it using methods designed to make recovery difficult.

Information that must be retained under applicable law may be stored separately for the required retention period.

8. Cookies and Similar Technologies

The Kaptik website may use cookies and similar technologies to maintain login sessions, provide the Service, analyze usage, and improve the user experience.

Cookies are small pieces of information stored in your browser or device.

You may restrict or delete some or all cookies through your browser settings.

However, blocking cookies that are necessary for authentication or essential Service functionality may prevent certain Kaptik features from working properly.

Where required by applicable law, we will provide appropriate controls for non-essential analytics or advertising-related technologies.

9. International Processing and Transfers

Kaptik provides services to users around the world, and some external service providers may operate servers outside the Republic of Korea.

As a result, certain information necessary for account management, authentication, payments, or operation of the Service may be stored or processed outside the Republic of Korea.

Where international transfers occur, we will provide any disclosures required under applicable privacy laws and, where necessary, obtain consent or rely on another lawful transfer mechanism.

We take reasonable steps to ensure that external service providers implement appropriate technical and organizational safeguards.

Where personal information of users in the EU, EEA, or United Kingdom is transferred outside those regions, we may rely on adequacy decisions, Standard Contractual Clauses, or other lawful transfer mechanisms where required.

10. Security

We take reasonable technical and organizational measures intended to protect personal information against loss, unauthorized access, disclosure, alteration, or misuse.

Depending on the circumstances, these measures may include:

• Restricting access to personal information and authentication data
• Encrypting data during transmission
• Access controls for accounts and systems
• Monitoring security logs and suspicious activity
• Managing permissions for access to personal information
• Maintaining security updates for systems and services

However, no method of data transmission over the internet or electronic storage can guarantee absolute security.

11. Your Privacy Rights

Depending on applicable privacy laws, you may have rights including:

• Requesting access to personal information we hold about you
• Requesting correction of inaccurate information
• Requesting deletion of personal information
• Requesting restriction or suspension of processing
• Withdrawing consent where processing is based on consent
• Requesting data portability where recognized by applicable law
• Objecting to certain types of processing

You may submit a request through wethekoi@gmail.com.

You can also delete your account yourself at any time from My Account, without contacting us. See Delete your account & data for what account deletion removes and what is retained.

To protect your personal information, we may reasonably verify your identity before processing a request.

Deleting your account may restrict or permanently prevent further use of the Service.

12. Users in Europe and the United Kingdom

Where the GDPR or UK GDPR applies, we may process personal information on one or more of the following legal bases:

• Performance of a contract with the user and provision of the Service
• Compliance with legal obligations
• User consent
• Our legitimate interests, provided those interests do not override the user's fundamental rights and freedoms

Users may have rights under applicable law to access, correct, delete, restrict processing, obtain data portability, object to processing, and lodge a complaint with a supervisory authority.

We do not make decisions producing legal or similarly significant effects on users based solely on automated processing.

13. Users in the United States

Where state privacy laws in the United States apply to us, residents of those states may have rights to access, delete, correct, or opt out of certain uses of their personal information.

We do not operate the Service for the purpose of selling personally identifiable information.

Aggregated or anonymized Service usage information that cannot identify an individual may be used for Service and product improvement, statistics, research, and business operations.

If we engage in data processing in the future that qualifies as a "sale" or "sharing" of personal information under applicable law, we will provide any notices and opt-out mechanisms required by such law.

14. Users in the Republic of Korea

Where the Personal Information Protection Act of the Republic of Korea applies, we manage personal information, including its purposes of processing, retention periods, external processing, and international transfers, in accordance with applicable law.

Users may request access, correction, deletion, suspension of processing, or withdrawal of consent in accordance with applicable law.

Where we outsource personal information processing or transfer personal information outside the Republic of Korea, we follow applicable legal requirements and safeguards.

15. Children's Privacy

We protect children's personal information in accordance with applicable law.

Where parental or legal guardian consent is required for users below a certain age, we may require such consent where necessary.

If we become aware that we have collected a child's personal information without legally required consent, we will delete the information or take other measures required by applicable law.

Parents or legal guardians may contact us at wethekoi@gmail.com regarding children's privacy.

16. Data Security Incidents

If a data breach, loss, unauthorized access, or other incident affecting personal information occurs, we will take reasonable steps to mitigate its impact.

Where required by applicable law, we will notify affected users and relevant authorities of the incident and provide required information.

17. External Services and Links

Kaptik may contain links or features that connect to external services or websites not operated by us.

The privacy practices of those services are governed by their respective privacy policies.

We are not responsible for personal information processing independently carried out by such third parties.

18. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes to the Service, our business practices, or applicable laws.

When we update the Policy, we will revise the "Last updated" date.

If a change materially affects how personal information is processed, we may provide notice through the Service, by email, or through another reasonable method.

Where applicable law requires separate consent, we will obtain such consent.

19. Contact Us

If you have questions about this Privacy Policy or our privacy practices, wish to exercise your privacy rights, or have a privacy-related complaint, please contact us at:

• Company: KOI
• Service: Kaptik
• Country: Republic of Korea
• Email: wethekoi@gmail.com

We will review and respond to requests in accordance with the procedures and timeframes required by applicable law.